This is a privacy policy for Mandala Aroma Limited.
Our Privacy Policy governs how we will deal with any information we collect about you when you visit the www.mandala - aroma.com website. This policy is updated regularly and you should therefore return here regularly to view the most up to date policy. We advise printing off a copy of this policy for your records.
We promise never to share your data with any thrid parties or pass any information on
Any data you give to us will be for our use only and will only be used for sending you communication by email, post or fax.
Mandala is committed to protecting your privacy and security. We will ensure that any information we obtain and use will always be held, used and transferred in compliance with all applicable data protection rules.
Once you have registered with us on our website, we will never pass your details to anyone else without asking you first. For example, we often run competitions where we will ask you if you would like to receive information from the company sponsoring the prize. Only when you explicitly tell us that you do want to receive such information will we pass on your details.
We do collate statistics about site traffic, sales and other commercial information which we pass on to trusted third parties to assist us in improving the service we provide to you. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.
Information we collect:
Industry best practice policies declare that data is collected in groups (also referred to as "statements"). This policy contains 3 data groups. The data practices of each group will be explained separately.
1) Group "www.mandala - aroma.com Browsing (Not logged in)"
We collect the following information:
Dynamic data - This data will be used for the following purposes:
-
Completion and support of the current activity
- Research and development
- One - time tailoring
- Anonymous user analysis
- Anonymous user profiling and decision - making
- Historical preservation
- This data will be used by ourselves and our agents
The following explanation is provided for why this data is collected:
- Information used to support customer shopping anonymously.
2) Group "www.mandala - aroma.com Browsing (Logged in)"
We collect the following information:
Dynamic data - At the user's option, we may also collect the following data:
- Physical contact information
- Online contact information
This data will be used for the following purposes:
- Completion and support of the current activity
- Research and development
- One - time tailoring
- User analysis
- User profiling and decision - making
- Contacting visitors for marketing of services or products. The user is allowed to opt - out of this usage
- Telemarketing. The user must opt - in to this usage
- Historical preservation
- This data will be used by ourselves and our agents
The following explanation is provided for why this data is collected:
- Information used to support customer shopping once the shopper has identified themselves by logging in.
3) Group "www.mandala - aroma.com Checkout"
We collect the following information:
- Physical contact information
- Online contact information
- Unique identifiers
- Purchase information
- Computer information
- Navigation and click - stream data
- Interactive data
- HTTP cookies
At the user's option, we may also collect the following data:
This data will be used for the following purposes:
- Completion and support of the current activity
- Research and development
- One - time tailoring
- User analysis
- User profiling and decision - making
- Contacting visitors for marketing of services or products. The user is allowed to opt - out of this usage
- Telemarketing. The user must opt - in to this usage
- Historical preservation
- This data will be used by ourselves and our agents
The following explanation is provided for why this data is collected:
- Information required to purchase and deliver goods and services.
Cookies:
Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Please note, however, that this may impair your use of our web site including special offers and vouchers.
Our site makes use of cookies. Cookies are used for the following purposes:
- Contacting users
- Completing the user's current activity
- User targeting
- User analysis
- Individual - based decision - making
- Research and development
Why do I need Cookies?
www.mandala - aroma.com uses cookies as part of the mechanism to hold the contents of the shopping basket during each visit that you make to the site, and as such we require both permanent and session cookies to be enabled.
There is no requirement to have 3rd party cookies enabled for our site to work, however we occasionally carry out market research, which a third party assists with, during which they may issue a cookie from our site. Some of our carefully selected affiliate partners may also issue cookies so that they can track sales at www.mandala - aroma.com through them. If 3rd party cookies are not accepted it does not affect the functionality of our site.
Please don't hesitate to contact our customer service team if you have any concerns or comments.
Personal Information
Why do you need my Personal Information?
The information we receive from customers helps us continually improve your shopping experience. Here are the types of information we gather:
- Information You Give Us: We receive and store any information you enter on our Web site, provide over the phone or send us by email. We use the information for such purposes as responding to your requests and improving the www.mandala - aroma.com site.
- Automatic Information: We receive and store certain types of information whenever you interact with us. For example, we use "cookies" which give us information about the computer you are using when your Web browser accesses www.mandala - aroma.com.
Other Information:
Security on the www.mandala - aroma.com site
Is your internet connection secure?
Your payment and order details are normally sent to us across a secure connection that uses a 128 bit certificate. This means that the information is encrypted and cannot be read by anyone other than ourselves. You can see that the pages are secure because the address in the address bar changes from being http:// to https://. You will also see a padlock symbol or key in the bottom bar of your browser.
Some computers prevent this secure connection and we provide a less secure connection to customers who encounter this problem. If required you can use our standard server to place an order. Although this will resolve the problem, you should be aware that your details will be passed to us without being encrypted.
Please take the utmost care whenever you visit our or any other e - commerce site and in particular, make sure that nobody is able to obtain your password (if you use one). Once you have completed your purchase and to ensure all confidential information is removed, we recommend that you close all browsers.
Payment Information
We accept most major credit and debit cards including Visa, American Express, MasterCard, Delta, Switch, Solo, and Visa Electron. Currently we do not accept Diners Card.
At www.mandala - aroma.com, you are only charged for goods once the items ordered have been despatched from the warehouse. If there are any items on your order which are not in stock, you will not be charged for them until we actually ship them to you. You will be advised by e - mail (or telephone if you do not have an e - mail address) if we are unable to complete your order.
What Security Checks do you carry out?
As part of our policy to protect against the fraudulent use of credit/debit cards, we carry out random security checks on orders. These can take various forms, and from time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can also assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that this is undertaken in the interests of fraud prevention, and is a necessary precaution.
Personal Firewalls:
We at www.mandala - aroma.com have noticed an increase in the use of personal firewall software (e.g. Zone Alarm, PTF, TERMinate and many others). Under certain circumstances these Firewalls may deny access to our (and other web sites) secure servers.
To enable access to secure servers, check that the firewall is configured to allow the web browser to connect over port 443 (SSL). We have also seen instances whereby stopping and restarting the firewall may resolve connectivity problems.
Accounts & Passwords:
Your account contains your delivery and billing details, e - mail preferences and a record of your orders. You will need your e - mail address and password to see or edit your personal details. Please note that we do not store your credit card details online.
If you are a New Customer, you can create an account by going to the My Account page.
If you can't remember your Password, go to the My Account page, enter your e - mail address, click on 'Forgotten your password?' and it will be automatically e - mailed to you. (Please note that, for security reasons, our Customer Service team cannot see your password, so are unable to confirm it for you.)
However, we know that many customers don't like passwords, so we now also offer the option to shop at www.mandala - aroma.com without one. You will still need an e - mail address, which will be used to confirm receipt and despatch of your order, and to communicate with you in case of any problems.
Should you not choose a password, our system will automatically issue one to you at random, however you have the choice whether you use this or not. If you do decide to do so at a later stage, you can then amend it to a password of your choice.
Please note that each time you select this method of shopping, you will need to re - enter all your details again, as they cannot be retrieved without a password.
We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:
Administration Director
Mandala Aroma Ltd
14 Chapel Street
Brinscall
Chorley
Lancashire
PR6 8QD
United Kingdom
Tel: 0845 602 8298
Fax: 01254 830 412 |
